Fragrance Authenticity – Frequently Asked Questions
About Our Fragrances
Where does Keso Mart source its fragrances?
We source all our fragrances through established wholesale and retail supply channels. We only purchase products that arrive in their original, sealed manufacturer packaging. We do not repackage, dilute, or alter any fragrance before it reaches you.
Can Keso Mart guarantee every product is 100% authentic?
We take sourcing seriously and only stock products that arrive sealed and undamaged. While we make every effort to ensure what we sell is genuine, we are a retailer — not an authorised brand distributor — and cannot issue brand-level authenticity certificates. If you ever have a concern about a specific item, please contact us and we will investigate.
Are your fragrances original or "inspired by"?
We will clearly label any "inspired by" or "impression" fragrance in the product title and description. If a listing does not state otherwise, the product is the original brand fragrance as received from our supplier.
Spotting Authentic Fragrance Packaging
What should I check when my order arrives?
Here are practical checks you can do at home:
- Cellophane wrap: Most authentic fragrances ship in tight, evenly applied cellophane. Loose, uneven, or heat-damaged wrap can be a red flag.
- Box printing quality: Genuine boxes have sharp, consistent text and colour. Blurry fonts, misaligned logos, or faded ink may indicate a problem.
- Batch code: Look for a batch or lot code on the bottom of the box and on the bottle. Both should match. You can cross-check batch codes on public sites like checkfresh.com.
- Bottle and cap: The cap should fit firmly and smoothly. The spray nozzle should release a fine, even mist — not sputter or leak.
- Scent: If the fragrance smells noticeably flat, faint, or chemically sharp compared to what you know the scent to be, contact us.
What if something looks wrong with my order?
Take clear photos of the box, bottle, and any area of concern, then contact us within 48 hours of delivery. We will review your photos and arrange a resolution — exchange or refund — if there is a verified issue with the product.
Storage & Heat Precautions
How should I store my fragrance once it arrives?
Proper storage keeps your fragrance performing as intended:
- Keep bottles away from direct sunlight and heat sources such as windows, car dashboards, or areas near cookers.
- Store in a cool, dry place — a bedroom shelf or closed wardrobe works well in most Nigerian homes.
- Keep the cap on when not in use to slow oxidation.
- Avoid storing in the bathroom where steam and humidity fluctuate frequently.
Why does heat matter so much in Nigeria?
High ambient temperatures accelerate the breakdown of fragrance molecules, causing scents to fade faster, change character, or turn acidic. Products stored correctly from purchase will last significantly longer and perform truer to how the brand intended.
Does heat during shipping affect authenticity?
We package orders to minimise heat exposure during transit. However, once a parcel leaves our hands, we cannot control storage conditions in courier facilities. If your bottle arrived warm and the scent seems off, please contact us — heat damage during shipping is something we take seriously.
Contact & Support
How do I contact Keso Mart about an authenticity concern?
You can reach us through any of the following:
- Email: Use the contact form or email address on our Contact page.
- Response time: We aim to reply within 1 business day.
When contacting us about a product concern, please include your order number, the product name, and photos of the packaging and bottle. This helps us respond faster and more accurately.
What if I want a refund or exchange?
Please review our Refund Policy for full details. Authenticity-related concerns are treated as a priority and reviewed individually.